Every order ships with tracking.

No tracking movement

If tracking shows no movement for 7 days (domestic), contact us and we will open an investigation with the carrier. If the carrier confirms the package is lost, we will reship your order at no cost or refund you in full — your choice.

Delivered but not received

If tracking shows delivered but you did not receive the package, tell us within 48 hours; we will investigate with the carrier and work with you on a resolution.

Address accuracy

We are not responsible for packages lost due to an incorrect or incomplete address entered at checkout, so double-check your shipping info.