Frequently Asked Questions

Practically Natty LLC supplies research compounds for laboratory research use only, shipped from Longwood, Florida.

Strictly laboratory research use. Our products are not for human or animal consumption or use. They are not intended for use as drugs, foods, dietary supplements, cosmetics or medical devices, and they are not intended to diagnose, treat, cure, mitigate or prevent any disease or condition.

No. Our products are sold only as research materials and are not approved by the FDA to diagnose, treat, cure or prevent any condition.

You must be at least 21 years old and either a qualified laboratory researcher or purchasing on behalf of a research institution, laboratory or research entity. You confirm your eligibility when you enter the site, and you confirm the research-use acknowledgement again at checkout. We may ask you to verify your eligibility at any time.

No. We do not provide medical advice, dosing guidance or instructions for human or animal use, and our team cannot answer questions of that kind. Our products are not for human or animal use.

Most products are supplied as lyophilised (freeze-dried) powder in a sealed, labelled vial. A few are liquids. Most product pages say what you receive.

Most product pages give the storage condition: store the sealed vial refrigerated and protected from light. If a product page gives different instructions, follow those.

Yes. Our COA Library publishes certificates of analysis from independent laboratory testing: identity, chromatographic purity, and the milligrams found in the vial against the label claim, with the laboratory named. Not every product has a published certificate.

No. Only some products have a published certificate, and a certificate covers only the strength and sample it names. A product with a published certificate shows a Certificate of Analysis panel on its product page; where no panel is shown, no certificate has been published for it.

Open the COA Library and search by product name or lab number. A product with a published certificate also shows a Certificate of Analysis panel on its product page.

Purity is the chromatographic purity the laboratory measured: how much of what it detected is the compound itself. Of label compares the milligrams the laboratory found in the vial with the amount on the label; for a blend we show the lowest component. No result, value or date is altered; the signature block, the laboratory’s internal chain-of-custody reference and the sample photograph are removed before publication. The library lists certificates by purity, highest first.

Add products to your cart and check out. You can order as a guest or create an account. At checkout you confirm the research-use acknowledgement and choose Pay after checkout.

Payment instructions are sent with your order confirmation. Include your order number in the payment note. We process your order after payment is confirmed.

Contact us as soon as possible with your order number. Once an order has shipped it cannot be changed, and our Returns & Refund Policy applies.

Sale pricing is applied automatically in your cart, and you enter any code in your cart or at checkout. Some offers cannot be combined with a code or with each other; your cart shows what has been applied before you pay.

Verified military members (veterans, active duty, National Guard and Reserve, and retired military) and first responders (law enforcement, firefighters, EMTs and paramedics, and 911 dispatchers) receive member pricing.

To apply, sign in or create an account on our Military & First Responder Pricing page. Applying takes about two minutes and one document, and we verify applications, usually within 1–2 business days. Once you are verified, member pricing is applied automatically to your account — no code needed.

Some products offer 3-pack options on their product page, and a few also a 5-pack, priced below buying the same vials one at a time.

For larger quantities, contact us with the products and amounts you need and we will tell you what is available.

Within the United States only, at this time. You are responsible for understanding and following the laws that apply at your delivery address.

Orders are processed within 1–2 business days after payment is confirmed and typically arrive within 3–5 business days after processing. Details are on our Payment & Shipping page.

Shipping is free on orders over $350. For smaller orders the shipping cost is shown at checkout before you pay.

Yes, for orders sent by carrier. The tracking number is emailed to you when the shipping label is created. Hand-delivered orders have no tracking number; we confirm the hand-off with you.

When stock is on hand, we can arrange a hand-off in person in Tallahassee. Choose the hand delivery option at checkout and we will confirm the hand-off with you.

Products ship in sealed containers, packed to protect them in transit.

All sales are final except as stated in our Returns & Refund Policy. If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Unopened items in their original sealed packaging may be returned within 14 days of delivery for a refund, minus shipping; contact us before sending anything back. Opened or used vials cannot be returned, for safety and quality-control reasons. Approved refunds go to the original payment method within 5–10 business days.

Contact us within 7 days of delivery with your order number and photos. We will replace the item or refund the purchase price — your choice.

If tracking shows no movement for 7 days, contact us and we will open an investigation with the carrier. If the carrier confirms the package is lost, we will reship your order at no cost or refund you in full — your choice. If tracking shows delivered but you did not receive it, tell us within 48 hours. Please double-check your address at checkout: we are not responsible for packages lost because of an incorrect or incomplete address. See our Lost & Missing Shipments Policy.

Our Privacy Policy describes the information we collect and how we use it. For questions about your information, contact us.

Use our Contact page. Include your order number if you have one so we can find your order quickly.